Alicia is the Online Program Experience Manager in the Online Program Management (OPM) team at the MSU Hub for Innovation. Her work is focused on areas of improving the student experience in online programs and working collaboratively across the university with academic units and administrative units that support online students. She uses approaches from customer experience management, user experience design, and instructional design to monitor and improve MSU’s processes for supporting online students, faculty, and staff.
Her current projects and responsibilities include the development and maintenance of digital marketing technologies for online programs, including online.msu.edu, which is MSU’s first platform to feature all of MSU’s credit-earning degree and certificate programs. Along with supporting the implementation efforts and integrations with the new university admissions management system.
In her role on the OPM team, she supports new and existing online programs by facilitating and managing relationships with Online Program Experience/Management (OPX/OPM) vendors and external partners who provide recruitment services for academic units. In this capacity, she consults with program directors and staff by leading and assisting with project and change management, communications, and risk management.
Alicia earned her bachelor’s degree from Northern Michigan University and her master’s degree in Curriculum and Instructional Technology with a certificate in Instructional Design from Iowa State University.
Alicia enjoys spending time outside biking and hiking with her family and two dogs, music, visiting the U.P. and traveling. “We need to remember what’s important in life: friends, waffles, work. Or waffles, friends, work. Doesn’t matter, but work is third.” – Leslie Knope
If you would like to contact Alicia Jenner feel free to use the contact form below.